Personal Effectiveness: Email & Writing Correspondence workshop

Registration is now open for the Personal Effectiveness: Email & Writing Correspondence workshop This is for anyone who wants to improve their email and writing skills when communicating with customers and colleagues. This workshop will cover formatting and grammar rules – Make your point! Learn practical techniques to improve your ability to influence and achieve results throughRead More

Registration now open for the Leadership Essentials Series

Registration is now open the Leadership Essentials Series. The 2017 Leadership Essentials Series, being held this summer, is designed to better develop leadership attributes and to define interpersonal communication skills. During these three workshops, participants will dive into Arbinger’s most recent book “The Outward Mindset”. Seating is limited to 15 participants so register today! Click here to register: http://youngcoe.com/leadership-essentials-registration/ JuneRead More

Customer Service Training #2 on Thursday 20 April 2017

For those of you that have been enquiring – We will be holding Customer Service Training #2 on Thursday (7:00 – 8:30 am) and a repeat (8:30 am – 10:00 am) at Young Subaru, South Building. Anyone who hasn’t yet completed Module Two is welcome to join. Customer Service Training counts towards Sales Certification for allRead More

Customer Service Training #2 on Thursday 16 March 2017

For those of you that have been enquiring – We will be holding Customer Service Training #2 tomorrow (7:00 – 8:30 am) and a repeat (8;30 am – 10:00 am) at Young Subaru, South Building. Anyone who hasn’t yet completed Module Two is welcome to join. This set of trainings counts towards Sales Certification for allRead More

Customer Service Training: Additional dates and locations for Weber/ Morgan County

We’ll be holding Customer Service Training #1 next week at Avis Car Sales in Ogden for the Weber/Morgan County based employees. This set of trainings counts towards Sales Certification for all variable employees, but is designed for everyone. We have scheduled Customer Service Training #1 on  two separate days. Due to training overlapping with other meetings, some employees areRead More

Unified Training Schedule for Sales Training

Hi All, Its been a while since we’ve used the Unified Training Schedule. Lets please get back to this. A Unified Training Schedule allows all of our stores to be on the same page when it comes to your “Achieving Sales Excellence” Training. When the COE partners visit the stores, we will be assisting with theRead More

Customer Service Counts!

It is now officially February of 2017 and time to think about delivering exceptional customer service! We’ll be holding Customer Service Training starting next week at Young Mazda in Kaysville for the Davis County based employees. The same trainings will be coming to Weber & Morgan Counties in March (and remote locations to follow shortly after). This set of trainings counts towards Sales Certification for all variable employees, but is designed for everyone. As usual, additional information can be found at YOUNGCOE.COM.
View the full post on the Young Automotive Dashboard using the link below for the complete schedule.
http://youngdashboard.com/2017/02/01/customer-service-counts/

Core Value – Loyalty

An additional core value in the Young Automotive Group is Loyalty. Loyalty is a crucial element within high performance teams and is one of the results of Trust. Please take a moment and watch this short video about Loyalty. Please comment on the post on any thoughts or ideas that come to your mind as you watch this short clip on Loyalty.

Visiting The Young Center of Excellence

As all of you now know – The “Young Automotive Group University” is now called “The Young Center of Excellence” (The COE). Have you taken the time in the last month to explore our new website? Are you trying to access the Training Calenders to look at upcoming training dates? Go to www.youngcoe.com and look atRead More

2017 Sales Certification Program

2017 Sales Certification Program

To all our Sales Professionals. 2017 is fast approaching. We are looking forward to the New Year and are excited to announce that one of the highlights will be our 2017 Young COE Sales Certification Program!

This will kick on January 1st. Please go to http://youngcoe.com/2017-young-coe-sales-certification-requirements/

certification22

Here is just a quick preview on the requirements needed for certification…

2017 Sales Certification Requirements

Sales Professionals will be able to achieve Young COE certification by fulfilling the following:

Training Program Attendance:

· 2017 Customer Service Training (CST) workshops (1,2,&3)

· 2017 Sales Training Monday Workshops (5 of 7)

Sales Process Skill Set Requirements:

· First Impressions

· Meet and Greet

· Build Rapport and Investigate

· Bypassing

· Presentation Demo

· Closing

· Overcoming Objections

· Trade in / Tour

· Pencil

· Delivery

Phone Scripts Requirements:

New Car General Phone Phone-Up Format

Pre-Owned Phone-Up Format

Super Specific Internet Phone-Up Format

Trade Script

“Dirty Thirty” Referral Script

Overcoming Objections

*Phone Script completion to be passed with Center of Excellence Partners (JD Bradley or Jennifer Zorko).

*All sales skill set role plays and sales process requirements to be passed off by Oliver Young, Ty Johnston, JD Bradley or select Sales Managers (to be determined at each location).