Customer Service Training

YAG-U is hosting a special series of Customer Service & Retention Training.  YAG-U has conducted numerous 3-session courses for specific departments at specific dealerships.  This is the same training, but is open to anyone in the YAG organization who  either 1) Has not taken the training, 2) Wants to make up one session or another, or 3) Would like to repeat/refresh their Customer Service Training. […]

Every day

“Every day at every Ritz-Carlton, employees from every department worldwide, gather for a 15-minute meeting — called “the lineup” , where they review guest experiences, resolve issues and discuss ways to improve service. The meetings revolve around a heroic performance of a Ritz-Carlton employee know as the “wow story”.   Interesting, eh? What can we…..what […]