Good news to start the week

As many of you know I read for several hours every morning. Today I thought I would share just one small article that applies to our industry. Things are looking pretty bright. SANTA MONICA, California — March car sales are poised to go out like a lion, according to an Edmunds.com forecast. This month is set to […]

not complaining…can you do it

  I read this, this morning and I thought it was worthy to share. Give me your thoughts. Benjamin Franklin was considered by many to be tactless in his youth. They called him arrogant and pompous. Yet, he became so diplomatic and so skillful at handling people that he was made American Ambassador to France! […]

You in Young

Have you heard about the new ‘best practices’ page called You in Young? It is a new forum where employees across all locations and departments can submit short bite sized stories or experiences that enhance the customer experience. Are you noticing a co-worker that does something beyond the norm to deliver an exceptional customer experience? […]