not complaining…can you do it

  I read this, this morning and I thought it was worthy to share. Give me your thoughts. Benjamin Franklin was considered by many to be tactless in his youth. They called him arrogant and pompous. Yet, he became so diplomatic and so skillful at handling people that he was made American Ambassador to France! […]

Texting and TCPA

​During a recent training session I attended I was shocked by what was new information to me regarding text message guidelines with our customers. Ignoring the TCPA (Telephone Consumer Protection Act) will result in pretty steep fines. The TCPA provides for either actual damages or statutory damages ranging from $500.00 to $1,500.00 per unsolicited call/message.  […]

You in Young

Have you heard about the new ‘best practices’ page called You in Young? It is a new forum where employees across all locations and departments can submit short bite sized stories or experiences that enhance the customer experience. Are you noticing a co-worker that does something beyond the norm to deliver an exceptional customer experience? […]