At The Ritz-Carlton Hotel Company, L.L.C., "We are Ladies and Gentlemen serving Ladies and Gentlemen." Ritz-Carlton Motto "Stuffed Giraffe Shows What Customer Service Is All About" –Chris Hurn, HuffingtonPost.com The Ritz-Carlton continues to create customer service experiences that distinguish its brand, grow its loyal fan base, and improve employee autonomy. Chris Hurn describes a Ritz-Carlton customer serviceRead More

“Without leaps of imagination or dreaming, we lose the excitement of possibilities. Dreaming, after all is a form of planning.” -Gloria Stieinem   The possibilities are huge at the Young Automotive Group and in each one of you. Where ever you are and whatever you do, you can be better, you can become the bestRead More

Meditation is simply about being yourself and knowing something about who that is. It is about coming to realize that you are on a path whether you like it or not, namely, the path that is your life. Meditation may help us see that this path we call our life has a direction; that it isRead More

A little history of the Young Automotive Group and other things. I think looking back at history is an indication to the start of the rich Culture you are all apart of and help to live, create and grow.   We use to produce a quarterly magazine called “Olsen’s Chevy times.” This comes from the JuneRead More

Poem Cast of Characters -by Earl Cassel   I won’t, is a tramp. I can’t, is a quitter. I don’t know, is too lazy. I wish I could, is a wisher. I might, is waking up. I will try, is on his feet. I can, is on his way. I will, is at work. IRead More

Mark Twain began a private journal in 1855 at age twenty, and kept at it until shortly before he died in 1910. In and 1894 entry, he wrote:       “If you tell the truth you don’t have to remember anything.”   I’m not sure if Twain was writing this as a reminder to himself orRead More

    Trust can be misunderstood because it is not easily defined. You routinely jump in your car and drive yourself to work or the kids to school, trusting that other drivers will not intentionally collide with you. There is no escaping trust. You trust that the milk has been pasteurized, that winter will end, that theRead More

“The difference between sanity and insanity from a given moment of being upset and angry for events that happen to you is usually a good nights sleep.” -sysr   This has been a mantra of mine for many years.   Mantra.…a word/pharse or sound repeated to aid concentration in meditation.   Usually…..under normal circumstances, generally.Read More

A LESSON FROM HISTORY  -By Joseph Morris   Everything’s easy after it’s done; Every battle’s a “cinch” that’s won; Every problem is clear that’s solved- The earth was round when it revolved! But Washington stood amid grave doubt With enemy forces camped about; He could not know how he would fare Till after he’d crossedRead More