“Every day at every Ritz-Carlton, employees from every department worldwide, gather for a 15-minute meeting — called “the lineup” , where they review guest experiences, resolve issues and discuss ways to improve service. The meetings revolve around a heroic performance of a Ritz-Carlton employee know as the “wow story”.
What can we…..what can you…..do to overall better serve our customers?
A key element of the Ritz-Carlton strategy — 100 percent customer loyalty.
Make BIG things happen,