Good news to start the week

As many of you know I read for several hours every morning. Today I thought I would share just one small article that applies to our industry. Things are looking pretty bright. SANTA MONICA, California — March car sales are poised to go out like a lion, according to an Edmunds.com forecast. This month is set toRead More

not complaining…can you do it

  I read this, this morning and I thought it was worthy to share. Give me your thoughts. Benjamin Franklin was considered by many to be tactless in his youth. They called him arrogant and pompous. Yet, he became so diplomatic and so skillful at handling people that he was made American Ambassador to France!Read More

Texting and TCPA

​During a recent training session I attended I was shocked by what was new information to me regarding text message guidelines with our customers. Ignoring the TCPA (Telephone Consumer Protection Act) will result in pretty steep fines. The TCPA provides for either actual damages or statutory damages ranging from $500.00 to $1,500.00 per unsolicited call/message. Read More

You in Young

Have you heard about the new ‘best practices’ page called You in Young? It is a new forum where employees across all locations and departments can submit short bite sized stories or experiences that enhance the customer experience. Are you noticing a co-worker that does something beyond the norm to deliver an exceptional customer experience?Read More

Lagoon Day and Season Passes

As a member of the Young Automotive Group Lagoon offers our employees a special deal on Lagoon Day Passes and Lagoon Season Passes.  The time to order these passes is this week.  If you would like to purchase these passes please get with your manager. They have the pricing and can make sure you getRead More

CEO of the Year – Spencer Young Sr

​We are pleased to announce that Spencer Young Sr has been recognized by Utah Business as a CEO of the year.  The march issue features Spencer on the cover of the magazine and an article about him. Congratulations goes out to Spencer for being recognized for this award.  It is fantastic to know we haveRead More

Impermanence

During my morning study and reading time I came across an interesting thought I would like to share with you. Not a new thought but an important thought to remember none the less.   “The law of Impermanence“   The fact that everything, without exception, is always changing, that things will not, cannot stay the sameRead More

Good and GREAT future ahead.

My first Non-academic, non-historical economic forecast. Now for me to do this puts risk on myself, however, that is just like all economic forecasters no one really holds them accountable for their forecasts and predictions…..so here is what I lean to and what I choose to believe.   Interest rates are at an all timeRead More

Thanks for your comments

As I occasionally write on the YAG dashboard I love to read and I do read all the comments from those that respond. I enjoy your thoughts and I appreciate your thoughts, ideas and musings. I think if we had more engagement and as we do have more engagement in thought it helps me andRead More