YAG-U is hosting a special series of Customer Service & Retention Training.  YAG-U has conducted numerous 3-session courses for specific departments at specific dealerships.  This is the same training, but is open to anyone in the YAG organization who  either 1) Has not taken the training, 2) Wants to make up one session or another, or 3) Would like to repeat/refresh their Customer Service Training.

If any of your people don’t know which of the previous sessions they may have missed, you or they can contact Rachael Kaneko at rachael@youngchev.com. 

Completion of the 3 sessions will earn the participant a framed Certification of Completion for the course.  

Notice that the first sessions will be on Thursday, June 25. 

Thursday, June 25:

"Understanding Yourself and Your Customer"

8:00 – 9:00am

9:00 – 10:00am

Thursday, July 16:

"Your Positive Influence"

8:00 – 9:00am

9:00 – 10:00am

Thursday, August 6:

"Customers Under Stress"

8:00 – 9:00am

9:00 – 10:00am