“Every day at every Ritz-Carlton, employees from every department worldwide, gather for a 15-minute meeting — called “the lineup” , where they review guest experiences, resolve issues and discuss ways to improve service. The meetings revolve around a heroic performance of a Ritz-Carlton employee know as the “wow story”.
Interesting, eh?
What can we…..what can you…..do to overall better serve our customers?
A key element of the Ritz-Carlton strategy — 100 percent customer loyalty.
Make BIG things happen,
sysr
That’s a great tip. I like this one as well: “#9 Develop relationships-
Every interaction (phone, email, text, live, in-market, etc.) is an opportunity to nurture and develop a ‘client-relationship.’ As one automotive company executive points out: “Customers may be enticed to visit your store because of the carrots—such as free gasoline or complimentary towels—but CLIENTS retain and purchase services from professionals.” In other words, an incentive might get a customer through the door, but when you build relationships with customers, you earn loyalty.”
Read More at: Ritz-Carlton Leadership Center’s 10 Customer Service Tips from the Transportation Industry: http://ritzcarltonleadershipcenter.com/2015/04/10-customer-service-tips-from-the-transportation-industry/