A touchstone is a small rock containing silica that was rubbed against a piece of gold or silver to test its degree or genuineness. We have identified six touchstones in the YAG to rub against all we do to see if they make the test of what is right and ethical in our transactions and our work efforts.
Trust
Loyalty
Work together rise together
Engage
Support
Value
Gratitude
We call these our core values or for this article touchstones. As we go about our day and interact with each other, with our customers, with vendors or any communication or transaction… do you grade or check yourself against these touchstones. Think of the words you use or the actions you take with all others….do they rub against these touchstones and prove that what you are doing is golden and true? Or does the touchstone reveal inconsistencies or falsities that expose us to being less than what we are or should be. I would admonish us to memorize these touchstones as well as our YAG mission statement and let them be a guide to our continued quest to be the best in the industry and always providing our customers with an exceptional experience.
Thank you for all you do for the YAG and our customers.
In Hoc signo vinces
Spencer Young SR
I love the analogy. Mike often asks us what choices we’ve made using the “touch stones” and it makes us really consider if we are making decisions based on YAG’s core values. I think this is why YAG attracting talent from other Auto groups .
Great message for continual improvement and self evaluation. I feel like Jake, our core values make YAG a great place to work.
Having been with the group for over two decades and having experienced several other dealerships and how they have operated I can tell you that these “touchstones” have always been at the core of the Young Auto Group. I have always been impressed with the ethics of our group. And, I agree with Jake: that is why we have attracted and are still attracting such wonderful people to work with us!!
Core values, are one of the best things we have to set us apart from the other guys, if we share them and spread them throughout the group, it will make us STAY the BEST.
Seriously all kinds of amazing material!
Wow, klasse Duell, klasse Show – Chapeau!