Trust is a very strong and integral part of the YAG culture. Here are some ideas to help build trust and strengthen our culture of trust in our business, your department and within yourself.
Behaviors that can help fill your reservoirs with trust:
-Say what you mean, and mean what you say
-Demonstrate respect (people crave respect and acknowledgement; give it!)
-Be transparent (hiding things creates mistrust, openness creates trust)
-Right wrongs (don’t say you are sorry–behave as though you are sorry)
–Show loyalty, particularly to those not present.
-Get better (show your commitment via continuous improvement; results create credibility)
-Confront reality
-Clarify expectations
-Practice accountability.
-Listen quick (and be quick to listen)
-Keep commitments (model the desired behavior; walk your talk)
-Extend trust (trust creates reciprocity; extend it conditionally to those who are earning trust, abundantly to those who have established trust)
finally a great quote; “Trust men and they will be true to you; treat them greatly and they will show themselves great.” -Ralph Waldo Emerson
So what do you have to share with the YAG regarding Trust?
There is an unspecified prize on your participation on this valuable topic. I have chosen a certain number of responses and when that number is hit that person will receive the unspecified prize. In that past just ask those who have won an unspecified prize and it is worth sharing as all will learn from you and we will all be edified.
Thanks for all your trust in the YAG,
Have a BIG week and make BIG things happen.
sysr
Thank you for sharing this. As I read through the list I found myself saying “I need to do a better job at that”. I feel trust is hard to get but easy to loose.
As I’ve taught and lived by in the past as a consultant and now a manager.
Customers buy from whom they trust and respect when you admit fault or failure as they can see through excuses.
You will earn loyalty through trust and transparency with customers and your fellow employees.
This to me is what has helped me carve the path to my own success and will help me teach it as well.
We tell ourselves not to bring home to work and work to home. Unfortunately it is easier said than done. When trust has been broken, distrust is created, and this can happen at home or in the work place. That distrust tendency is hard to ignore or push aside, but it is a behavior that we CAN control.
I have recently had the pleasure of meeting a wonderful gentleman who reminds me of my grandpa, and I briefly spoke about my own issues with trust and some vague reasons why. About a month ago he came to the gym with a gift, a book…
THE SPEED OF TRUST: THE ONE THING THAT CHANGES EVERYTHING.
I won’t give away any high points of the book for those who want to read it, but there is something that stood out. Not only do we need to trust those we live with and work with, but each and every experience is different. You may have had trust broken in some type of relationship with one person, but it is OUR mistake to not give them another opportunity to make it right or try again in another instance. At work, I think that is one of the smartest tips of advice. Sometimes we fail, or didn’t give our best effort, or maybe we didn’t even try for whatever reason…but if someone didn’t trust us and give us an opportunity to make it right or try something new to prove ourselves, would we be where we are at currently? I don’t think so. So with that, whatever someone has done for you to TRUST you, so you could be better or even successful, give it back ten fold or to another.
I really like the: show loyalty, especially to those not present. I feel like that is one of the biggest ways we show our true character to others.
Trust is something that is earned not just automatically given… once someone loses trust in you… you may never have a chance to get it back.
“Respect is earned
Honesty is appreciated
Trust is gained
Loyalty is returned”
-unknown
Being trustworthy is the best advertising we can get. And it doesn’t cost money-it more than pays for itself.
Trust is such a HUGE word… I think it is the foundation of relationship whether it be business or personal, TRUST can either make something or destroy it. Think of what it might be like if we all choose to make something of our relationships and be honest and trustworthy. Trust is earned not given so go EARN someones trust. Have a great week everyone!
I have found that trust is one of the hardest things in life to earn, but one of the easiest to loose.
It is very important to be a trustworthy person. Once someone losses trust in you, it is nearly impossible to receive trust from that person again.
Trust is very important in the workplace, but just as important with our customers. In every department, these points will be key to our future growth. The market has changed, and customers will be loyal to those dealerships they can trust, not necessarily the best price, advertisement, or special.
Thank you for this today. Trust came up in and email with Jenn Z. about my weekend and she directed me to read this and it was a good reminder and nice thought for the day! Love the Emerson quote as well. We can all learn new things from each other, but it takes open communication and trust and then it gives us a great opportunity to be our better selves!
Thank you.
Trust and ethical behavior are closely related. If I don’t trust a business/person, then I likely won’t believe they are ethical. If I don’t believe a business/person is ethical, then I likely won’t trust them.
I think the behaviors for building trust listed above also follow the Rotary Club’s Four-Way Test for ethical behavior.
Is it the TRUTH?
Is it FAIR to all concerned?
Will it build GOODWILL and BETTER FRIENDSHIPS?
Will it be BENEFICIAL to all concerned?
Trust and Loyalty.. two words that go do deep to the core of what we stand for here at YAG. As employees , family members and leaders we sometimes fail to realize how important this is..I know in my life I am so sensitive on how others are loyal and whether or not I can trust others when in reality I feel we lose focus on how we are loyal to our Peers, coworkers and family. I truly feel the golden rule needs to apply when it comes to trust… are we trusting others as we feel we should be trusted????? Are we being trustworthy in all we do as we are expecting others to be trustworthy as well???
just a few thoughts of mine to share… thanks for the insight…
As the saying goes, “Trust is something that is earned”. I appreciated so much the principles that are discussed in this Forum. In this ever changing world and especially in our business Trust and Loyalty need to be the back bone of our culture. In the short time I have been back with YAG (about 3 years) I have been asked to change positions 6 times. In my humble opinion that requires Trust from all parties involved. While I may have had some doubts, I never hesitated doing what is best for YAG. The standards and culture of this company align with mine, therefore my loyalties are to this company. One of several things that stood out to me in Spencer’s comments was Show loyalty, particularly to those not present. I also appreciate the knowledge and wisdom each of you have shared.
I don’t have any words of wisdom, but I can say it has been nice to see all the stores working together and trusting each other. It is nice to know you don’t have to hold your breath when calling to see if a vehicle is available. Much better for us as a whole.
I think trust is a huge part of YAG’s success! I think we have seen a huge swing in the amount of trust we have between stores and no store has seen a decrease because of it on the contrary we have seen a huge increase. I love working with a group that encourages and fosters trust.
This post got me thinking as I feel turst is one of the most vital components of every buisness. I have worked with and for people whos ring of trust did not extend beyond ther own finger, and without exeption, it was a horrible experience. We all need to feel trust at work and in life in order to progress. Likewise, we should all work to gain trust from employers and customers alike. I read several quotes online regaurding trust, and it was interesting that there seems to be such a focus on breaking trust, i.e. “Trust is like a mirror, once broken, it can never be repaired.” or “trust is like a piece of paper, once crumpled, it can never be new.” I disagree with this kind of thinking. That is not to say that sometimes it’s not the right thing to do to replace the mirror, or just get a new piece of paper, but if we limit ourselves to this end all type of thinking, we are only limiting our potential. We have all at some point made a mistake and betrayed someones trust. It is definatly very difficult to re-establish this relationship, but not impossible. So, if we are to grow, we must be able to find new avenues of trust that will still lead us to our ultimate goals.
Our relationship with the people we serve should be built on a foundation of trust. Our co-workeres and customers need to KNOW that when we say we will do something, it will be done, period. This puts the responsibilities on our shoulders, and allows us to prove ourselves in whatever task we are involved in. The best quote I found was from Warren Buffet-” Trust is like the air we breathe. When it’s present, nobody really notices. But when it’s absent, everybody notices.” We as a company can grow when trust is understood, respected, and honored.
I know that most of my customer call because they trust me as a person and us as company, because we are honest with them in all aspects.
I’m not afraid to comment twice! I want to know what the prize is.
Here’s a good quote:
I Like this quote I dislike this quote
“To be trusted is a greater compliment than being loved.”
I’m not afraid to comment twice! I want to know what the prize is.
Here’s a good quote:
“To be trusted is a greater compliment than being loved.”
Here it is without typos