As I occasionally write on the YAG dashboard I love to read and I do read all the comments from those that respond. I enjoy your thoughts and I appreciate your thoughts, ideas and musings. I think if we had more engagement and as we do have more engagement in thought it helps me andRead More
General
thought provoking quotes
Here are a couple thought provoking quotes; “For success, attitude is equally as important as ability.” -Walter Scott “Hope is such a bait, it covers any hook.” -Oliver Goldsmith What are your thoughts about the above two quotes? sysr
Customer Service Training – Starting Thursday, February 25th
The 2016 Customer Service Training sessions will kick off on Thursday, February 25th. Please mark your calendars and share these dates with your teams. As usual all titles and all departments are invited to attend. Video/Web conferencing invitations will be sent out before the training for remote attendees.
Hedgehog concept #1 Passion
I have really enjoyed a book I have been reading called “Good to Great” and I would recommend it for your reading. I have been taken by a certain concept of management or focus for management called the hedgehog concept. You will need to read the book to get the full story but they mentionRead More
Young Subaru and their Pet Adoption Funds Raised
The Young Subaru Team had a huge success with the Pet Adoption this year and along with that they raised a ton of money for Local Schools! Today they gave the checks to the schools! Great Job team Young Subaru at holding another great event and continuing to Engage and Support the community! Great wayRead More
Great Service is a Choice
Below is a great story about customer service. Please give it a read and tell us what you think. GREAT SERVICE IS A CHOICE No one can make you serve customers well. That’s because great service is a choice. Have you taken a taxi ride recently? Well, I was told a wonderful story aboutRead More
what makes a team work
“Individual commitment to a group effort—that is what makes a team work, a company work, a society work, a civilization work.” Vince Lombardi This is why each and every person in the company is vital to the success of the Young Automotive Group. This follows right along with our Think Young Commitment of Work together-RiseRead More
Investment advice
Reading and self improvement is a great investment. Sometimes it is difficult to figure out what to share with all of you. I am very curious to know who all of you are so I know how many are really paying attention to the YAG dashboard. I hope I am not just talking to myself, but heyRead More
The Bagger Story
Please take a moment to either watch this short youtube video or read the following article. It is about Johnny the Bagger and how his customer service transformed a store. Please comment or share your thoughts after reading this story. Video link: https://youtu.be/qOZPlt3Ha0Y A motivational speaker at the convention shared the story of “Johnny theRead More
Meta
Good morning to you all and good new week. 2nd week of the year. How are you doing on your goals and dreams? I know it is hard with all the distractions, changes, obstacles, interruptions and just life in general to stay focused and on track. No worries…..you can always get back on track ifRead More