Trust can be misunderstood because it is not easily defined. You routinely jump in your car and drive yourself to work or the kids to school, trusting that other drivers will not intentionally collide with you. There is no escaping trust. You trust that the milk has been pasteurized, that winter will end, that the doctor is right when he says your chest pain is just bronchitis. You have to trust that the bank will keep your savings safe. You exercise trust every moment of every day; trust is the central principle of every action you take.
Sometimes you also withhold trust. Consider again the examples in the previous paragraph. You wait a few seconds to accelerate after the light turns green because you don’t trust the other drivers. You smell the milk in a newly opened carton to make sure it’s fresh. You seek a second opinion on the bronchitis diagnosis. you move your money from the bank to the broker. But even those behaviors are based on trust: you act the way you do in those scenarios because you’ve lost trust.
There are a myriad of ways in which you demonstrate trust. You trust you will wake up when you go to sleep. You trust that your foreign aid reaches the starving poor. You trust that the power company will deliver and that the last employee to leave the building actually locked the door. You trust that eyewitnesses are accurate, that your car repair was actually necessary, and that the baby formula is not tainted with something harmful.
When you send your daughter off to school for the first time, you trust that her teachers will be kind to her, that her classmates will accept her, that her questions will be answered patiently, and that she will remember that you love her. Consider the trust she places in you when she walks out the door to go to school.
You trust that your employees give their full effort, that the manufacture meets specifications and the cars are quality and safe, That the money transacted makes it to the bank and is accounted for properly and that the purchase orders will be paid. You trust that the car will start, the sun will come up, and the roof won’t leak. The requirement for trust never ends.
Trust among team members—whether that team is family, a partnership, a sales crew, a service department, an accounting department or top management—will enable achievement of the best.
Not only is trust a key to becoming your best, it is the glue that holds relationships together in life. (Customers, employees, teams, families and dealerships) Almost every action begins with trust.
I trust you all. I hope you trust your team. I’ve got your back…..you’ve got mine.
Trust is a very important part of our culture. TRUST.
Have a great day and make BIG things happen.
I am very proud of all of you and love to see you daily …. it is a privilege to associate with you.