A word about profits. Making a profit is NOT a sin! Making a profit is not a CRIME! It is the reason we are in business! Profit is the fuel that drives the engine of our economy. The automobile industry has one of the LOWEST profit margins in the retail

1-2-3 Sales Event – Huge Success!

Our Semi-annual 1-2-3 Sales Event was a Huge Success!  Thank you to everybody for all the hard work.    Congratulations go out to those that won the spiffs!   Young Subaru for winning the YAG CUP Gregg from Young Buick GMC for Top Sales Person Jen from Subaru for Top


Opportunity by Berton Braley   With doubt and dismay you are smitten     You think there’s no chance for you, son? Why, the best books haven’t been written     The best race hasn’t been run, The best score hasn’t been made yet,     The best song hasn’t been sung, The best tune hasn’t


Trust is a very strong and integral part of the YAG culture. Here are some ideas to help build trust and strengthen our culture of trust in our business, your department and within yourself.   Behaviors that can help fill your reservoirs with trust:   -Say what you mean, and

Come together

Come together     “Coming together is a beginning; keeping together is progress; working together is success.”     -Henry Ford.   Just something to think about over the weekend. Working together as a whole creates Optimum performance. What are your thoughts on creating the optimum performing team?   Have a great weekend. sysr

Can do

Top of the morning to you all, It is such a wonderful thing to work, learn, grow and achieve with so many great people. I really enjoy the quote below because many of you are where you are because of your attitude about yourself and what you can do. Many

musings on You

You are amazing. You are one of a kind. There is no one like you and one of a kinds have un calculable value. How often do you forget this one truth? You are one of a kind and invaluable to all around you. You have many talents, strengths and abilities that

Ritz Carlton Customer Service

At The Ritz-Carlton Hotel Company, L.L.C., "We are Ladies and Gentlemen serving Ladies and Gentlemen." Ritz-Carlton Motto "Stuffed Giraffe Shows What Customer Service Is All About" –Chris Hurn, The Ritz-Carlton continues to create customer service experiences that distinguish its brand, grow its loyal fan base, and improve employee autonomy. Chris Hurn